Privacy notice

Who I am

I am Oliver Lawrence of Incisive English, and I’m committed to maintaining the trust and confidence of visitors to my website, my clients, colleagues and suppliers. This Privacy Notice outlines when, what and why I collect personal data, how I use it, the limited conditions under which I may disclose it to others, and how I keep it secure.

You may contact me in my capacity as Data Controller of the data under my powers, duties and liabilities at Via Malerba 5, 04010 Norma (LT), Italy or via email at oliver@incisiveenglish.pro.

Cookies

Like most websites, mine also uses cookies to collect data. Cookies are small data files which are placed on your computer (PCs, smart phones or tablets) as you browse. They are used to remember when your computer or device accesses this website, they help it operate effectively and improve your user experience. The data collected includes pages viewed and your journey around the website. These cookies are not used to collect or record data on your name, address or other contact details. You can disable the use of cookies by changes your browser settings to reject cookies. You can find out more about cookies at All about Cookies.

Google Analytics

When someone visits this website, I use a third-party service, Google Analytics, to collect standard internet log data and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This data is only processed in a way which does not identify anyone. I neither make or allow Google to make, any attempt to find out the identities of those visiting our website.

Social-media features

This website also includes social-media features such as share or like buttons. These features are provided by third-party social-media platforms themselves (LinkedIn, Twitter, etc.). If and when data is collected in this way, the processing is governed by the privacy policy of the respective social-media platforms.

Why I process your personal data

I collect, store and use such personal data for the purposes of issuing a quote, provide translation, editing and/or copywriting services that you request or to comply with legal requirements. I do not use your personal data for marketing purposes. Personal data collected may include your name, postal address, email address, telephone number, tax code or VAT number. The legal basis for processing your data is to perform the services you request or to take necessary steps prior to fulfilling that request.

Who else may receive your personal data

If I send a text for revision or editing to a colleague, that text will be anonymised, so that your personal data will not appear. For administrative purposes, other parties may have access to your personal data, including my accountant, my website and email hosting services. All these parties are currently to the best of my knowledge GDPR-compliant.

How long I keep your personal data

Data in relation to quotes will be retained for up to 10 years. If I have done work for you, I am obliged to retain your personal data for several years to comply with tax obligations and with the terms of my professional-indemnity insurance policy. I will delete email communications after 10 years.

Your data access rights

You are entitled to view, amend or delete the personal data that I hold. Please email your request directly to me, and I will act upon this as soon as possible, within at most one month from the date of your request.

Your right to complain

Should you have any concerns about how I process your personal data, please contact me. You also have the right to lodge a complaint with the supervisory body in Italy or in the country where you live.

This Privacy Notice will be reviewed as and when necessary. Should there be any differences between the Italian- and English-language versions, the English version will take precedence.